Last Updated: 11/18/2026
Introduction
Element Sportsplex (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, use our services, or communicate with us—whether online, by phone, or via SMS. By accessing our website or providing your information, you agree to the terms described in this policy.
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
What Type of Information Do We Collect?
We may collect the following types of information:
1. Personal Information
Information you voluntarily provide to us, including:
• Name
• Email address
• Phone number
• Payment details (processed securely through third-party providers)
• Billing or booking information
• SMS consent and mobile number (if you opt in to receive SMS communications)
2. Non-Personal Information
Information collected automatically when you browse our website, such as:
• IP address
• Browser type and device information
• Pages visited
• Cookies and similar tracking technologies
3. Communications Data
• SMS communication preferences
• Records of messages sent through our forms or booking system
• Customer service inquiries
How Do We Use the Information That We Collect?
We use your information to:
• Process bookings, payments, and account information
• Communicate with you regarding appointments, updates, or inquiries
• Send SMS communications only if you have provided explicit opt-in consent
• Improve website functionality, user experience, and service offerings
• Monitor analytics to optimize performance and marketing
• Ensure compliance with legal obligations
With Whom Do We Share Information That We Collect?
We do not sell or share your personal information with third parties for marketing purposes.
We may share limited information only when necessary, such as:
• Service providers assisting with payment processing, scheduling, website operation, or analytics
• Legal or regulatory authorities, if required by law
• Internal team members who need access to complete services you request
Required Statement:
“Mobile opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.”
Cookies and Similar Technology
We use cookies, tracking pixels, and similar technologies to enhance your website experience, analyze performance, and remember your preferences. Cookies do not give us access to personal information unless you choose to share it directly with us.
How We Manage Your Cookies
You may set your browser to refuse cookies or notify you when cookies are being used. Disabling cookies may impact certain features or functionality of the website.
Who Can You Contact for More Information?
If you have questions about this Privacy Policy or wish to update or delete your information, you may contact us at:
Element Sportsplex
Website: elementsportsplex.com
Email: info@elementsportsplex.com
SMS TERMS & CONDITIONS
1. SMS Consent Communication
The phone numbers collected as part of the SMS opt-in process are used solely for communication with Element Sportsplex. This information will not be shared with third parties for marketing purposes.
2. Types of SMS Communications
If you consent to receive text messages from Element Sportsplex, you may receive messages related to:
• Appointment reminders
• Court booking updates
• Follow-up messages
• Billing or account inquiries
• General facility updates
Example:
“[Element Sportsplex] Thank you for reaching out about our facility. Please let us know what date and time you would like to book a court so we can get you on our calendar. Reply STOP to opt out of Element Sportsplex. For assistance text HELP. Message frequency may vary. Message and data rates may apply.”
3. Message Frequency
Message frequency may vary depending on the type of communication. You may receive up to 4 SMS messages per week depending on your activity, appointments, or inquiries.
4. Potential Fees for SMS Messaging
Standard message and data rates may apply based on your mobile carrier’s pricing plan. Charges may differ depending on domestic or international messaging.
5. Opt-In Method
You may opt in to receive SMS messages:
• Through online forms
• By providing written consent on booking or waiver forms
6. Opt-Out Method
You may opt out at any time by replying “STOP” to any message you receive.
You may also request removal by contacting us at elementsportsplex.com.
7. Help
If you need assistance, reply “HELP” to any message.
You may also reach us at our website for support.
8. Standard Messaging Disclosures
• Message and data rates may apply
• You may opt out anytime by texting “STOP”
• For help, text “HELP” or visit our Privacy Policy and Terms & Conditions pages (will link)
• Message frequency may vary